Frequently Asked Questions
Everything you need to know about shopping with O'Neill UK
What are your shipping options and delivery times within the UK?
We offer standard delivery (3-5 working days) and express delivery (1-2 working days) via premium couriers. Free standard shipping is available on all orders over £50.
How do I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.
Are your wetsuits covered by a warranty?
Yes, all O'Neill wetsuits come with a limited one-year warranty against defects in materials and workmanship from the original date of purchase.
How do I find the right size for my clothing or hardware?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit.